At Bedroom Sales Store, we’re committed to providing premium bedroom essentials with exceptional service. Please review our shipping and returns policies below to ensure a smooth shopping experience.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95) – via DHL or FedEx
    • Delivery within 10-15 business days after shipment
  • Free Shipping – via EMS (for orders over $50)
    • Delivery within 15-25 business days after shipment

Note: Delivery times are estimates and may vary depending on your location and customs processing. We currently ship worldwide except to certain remote areas and parts of Asia.

Returns & Exchanges

We want you to be completely satisfied with your premium bedroom purchases. If you’re not happy with your order, we offer a straightforward returns process.

Our Return Policy

You may return most items within 15 days of receiving your order. To be eligible for a return:

  • Items must be unused, in their original packaging, and in the same condition as received
  • Items must include all tags and labels
  • Proof of purchase is required

Non-Returnable Items

For hygiene reasons, we cannot accept returns on the following products:

  • Mattresses
  • Pillows
  • Electric blankets
  • Mattress protectors

These items may only be returned if they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your return/exchange request
  2. Provide details including your order number, the item(s) you wish to return/exchange, and the reason
  3. Wait for approval – we’ll respond within 2 business days with return instructions
  4. Ship the item(s) back to us using the provided return label (return shipping costs are the customer’s responsibility)
  5. Receive your refund or exchange once we’ve processed your return

Return Request Template

Use this template when emailing your return request:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Bedroom Sales Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Quantity:
  • Reason for Return/Exchange:
  • Preferred Resolution: (Refund/Exchange for [specific product])

Please let me know the next steps. I look forward to your prompt response.

Best regards,
[Your Full Name]
[Your Contact Information]

Refund Process

Once your return is received and inspected (typically within 3-5 business days after we receive it), we’ll process your refund or exchange:

  • Refunds:
    • Will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
    • Processing time: 3-5 business days after we receive your return
    • Bank processing: Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear on your statement
  • Exchanges:
    • We’ll ship your replacement item as soon as we process your return (shipping times apply)
    • Original shipping charges are non-refundable
    • For exchanges, we’ll cover the cost of shipping the replacement item to you

Damaged or Defective Items

If your item arrived damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect and your order number
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Shipping Address

All returns should be sent to:

Bedroom Sales Store Returns
642 McKinley Avenue
Denver, US 80218

For any questions about our shipping or returns policy, please contact our customer service team at [email protected].