Welcome to Bedroom Sales Store’s FAQ page. We’ve compiled answers to the most common questions about our premium bedding products, shipping policies, and customer service. If you don’t find what you’re looking for, please contact our friendly team at [email protected].
Product Questions
What types of bedding products do you offer?
We specialize in premium bedroom essentials including:
- Beds & mattresses (standard and specialty sizes)
- High-quality blankets and electric blankets
- Luxurious cushions, throws, and pillows
- Mattress protectors and toppers
- Quilts, quilt covers, and matching pillowcases
- Children’s bedding collections
- Sheridan and Milkshake branded collections
How do I choose the right mattress size?
Our mattress sizing follows standard US dimensions:
- Twin: 38″ x 75″
- Full: 54″ x 75″
- Queen: 60″ x 80″
- King: 76″ x 80″
- California King: 72″ x 84″
Are your electric blankets safe to use?
Absolutely. All our electric blankets meet rigorous safety standards with features like:
- Automatic shut-off timers
- Overheat protection
- Low-voltage operation
- Durable, flame-retardant materials
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create an Account” and providing your email address and a password. Account benefits include:
- Faster checkout
- Order tracking
- Wishlist capabilities
- Special offers
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly (within 1-2 business days), so please contact us immediately at [email protected] if you need to make changes. Once your order has shipped, we cannot modify it, but you may return items under our return policy.
Shipping & Delivery
What are your shipping options?
We offer two convenient shipping methods:
- Express Shipping: $12.95 flat rate via DHL or FedEx (1-2 day processing + 10-15 day delivery)
- Free Standard Shipping: For orders over $50 via EMS (1-2 day processing + 15-25 day delivery)
Do you ship internationally?
Yes! We ship worldwide except to some remote areas in Asia and certain other locations. During checkout, simply enter your address to confirm we can deliver to your location.
How can I track my order?
You’ll receive a tracking number via email as soon as your order ships. Click the tracking link in your email or log into your account to see your package’s progress.
What if my package is delayed?
While we carefully select reliable carriers, occasional delays can occur due to customs, weather, or other factors. If your package is significantly delayed, please contact us at [email protected] and we’ll investigate.
Returns & Exchanges
What is your return policy?
We want you to love your bedding! If you’re not completely satisfied, you may return most items within 15 days of delivery for a refund or exchange. Items must be:
- In original condition
- Unused and unwashed
- In original packaging with tags attached
Are there any non-returnable items?
For hygiene reasons, we cannot accept returns on:
- Opened mattress protectors
- Used electric blankets
- Pillows without original packaging
How long do refunds take?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund is processed.
Customer Service
How can I contact customer service?
Our Denver-based team is happy to help! Contact us at:
- Email: [email protected]
- Mail: 642 McKinley Avenue, Denver, US 80218
Do you offer gift wrapping?
Currently we don’t offer gift wrapping, but many of our premium bedding items come in beautiful presentation boxes perfect for gifting. Look for the “gift-ready packaging” notation on product pages.
We hope this FAQ has answered your questions about Bedroom Sales Store. Remember, our team is always here to help you create your perfect sleep sanctuary. Sweet dreams!